Have you ever worked with SAN devices, or Tape Libraries? What about NAS? If you have, then we have a job for you. We require a Technical Support Engineer for a cross-platform backup and recovery software solution that safeguards your data and applications in both physical and virtual environments. This scalable enterprise solution supports dozens of server and application platforms. • Simplify data recovery across your physical and virtual environments • Increase flexibility with a single interface that can be run from a Windows, Unix, Linux, or Mac server • Ensure availability of critical applications and databases such as Oracle, SQL Server, Exchange, SharePoint and Domino • Reduce the time it takes to recover a failed server with bare metal recovery • Improve storage efficiency with disk-based data backup and de-duplication Day-to-day duties include: • Act as a customer advocate • Field and own incoming technical issues from customers • Maintain a personal queue of ongoing customer issues • Resolve customer issues by collaborating with teammates, reproducing issues, and utilize documentation and the knowledgebase to bring issues to resolution • Document all customer/case details in Support case tracking system • Create knowledgebase articles from resolved issues for future use by customers and internal personnel.
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Enterprise Server Backup and Storage supp agent