The Service Desk Lead will provide professional business, information technology services and administrative duties, both individually and as part of a project team, with a focus on supporting company managed services and infrastructure services clients to ensure high levels of customer satisfaction and productivity. Services will be provided during the hours of 9:00 AM EST 6:00 PM EST Monday to Sunday, with adjustment to Daylight Savings time changes in the Eastern Time Zone. Provide expert and creative solutions to problems in support of Microsoft Windows and Apple Macintosh Desktop environments, including MS Windows and Apple Operating Systems variants, MS Office, General Desktop Applications, etc., to ensure satisfaction and productivity. Providing level 2 support and project based services to specified clients as required Working closely with and in support of the IT Service Desk and Engineering team members. Coordinating and support issues among corporate sites to ensure timely distribution of knowledge and positive impact on satisfaction and productivity. Researching, resolving, and responding to complex questions received via telephone calls, callbacks, or escalations, and provide support on electronic services, in accordance with current standards.
Ver más detalles de este anuncio aquí:
Service Desk Lead