We are looking for people that are: Highly-Motivated, Hard-Working, Dedicated, with Strong Problem-Solving Abilities and Excellent Communication Skills. Your responsibilities: – Respond to incoming chat, email and telephone inquiries in an efficient and effective manner – Evaluate, trouble-shoot and follow-up on customer issues – Research and resolve inquiries in a professional, timely, and accurate manner – Document all inquiry activities in the appropriate reporting system – Escalate inquiries as appropriate and provide updates to callers The ideal candidate will have the following characteristics and experience: – Ability to demonstrate engaging interactive people skills and a positive attitude!
– 2-3 years of Help Desk/Call Center experience preferred
– Strong written and verbal communication skills to include a professional proficiency in spelling and grammar for when expanded communication is necessary
- Must demonstrate the ability to follow directions, quickly grasp technical processes, and learn new skills at a pace better than average – Attention to written details and the ability to answer clearly and correctly. Technical Skills Required: – Standard desktop support, including Commercial application questions i.e. MS Office, email programs, browsers, etc. – Experience in troubleshooting web-based applications, connectivity issues, plug-ins, pop-up blockers, security settings, etc. – Ability to walk users through preliminary troubleshooting steps for in-house proprietary programs and applications. Sectors: Location: Guachipelin Escazu (San José), Date: 27 Febrero 2015, Experience: years, Contract: Indefinido, Jornada Completa, Salary: No especificado ,
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Customer support / Tech support position